Location:                          Bournemouth, Dorset

Hours:                               Full-time (Monday to Friday)

Salary:                               Up to £35,000 per year (depending on experience)

About the Opportunity

We are delighted to be partnering with an established, highly successful commercial services group based in Bournemouth, who are seeking an experienced Operations Coordinator to join their expanding team.

Our client boasts an outstanding reputation for service delivery, partnering with some of the UK’s most recognisable corporate brands. Supported by a proprietary digital platform and a large field-based specialist team, they are expanding their operations due to continued commercial growth.

This is a pivotal coordination role designed for a proactive problem-solver. You will act as the vital link between corporate customers, internal management, and third-party subcontractors to ensure the seamless delivery of operational works from start to finish.

Key Responsibilities of an Operations Coordinator

• Customer Liaison: Managing general and technical customer enquiries professionally via telephone and email, serving as a supportive and empathetic face of the brand.
• Works Coordination: Scheduling specialist appointments, coordinating repair and maintenance schedules, and adhering strictly to internal operational procedures.
• Issue Resolution: Troubleshooting operational challenges independently within company guidelines, recommending tailored solutions to ensure swift project completion.
• Stakeholder Collaboration: Working closely with internal technical leaders and operational managers to resolve complex customer queries and optimize appointment scheduling.
• End-to-End Account Ownership: Managing the full customer journey, tracking progress from the initial request through to the successful completion of works.

What We Are Looking For

• Coordination Background: A minimum of 2 years of experience within a customer operations, scheduling, project coordination, or fast-paced administrative environment.
• Telephone Experience: At least 1 year of dedicated phone-based customer service or operational support experience is essential.
• Organisational Skills: Exceptional multi-tasking and time-management capabilities, with a meticulous eye for detail.
• Communication Skills: A confident, articulate, and professional telephone manner with the ability to build rapport with a variety of stakeholders.
• Location: Candidates must live within a reasonable commuting distance of the Bournemouth office for daily attendance.

Salary, Benefits & Culture

Our client deeply values their staff and offers a modern, supportive working environment alongside a competitive rewards package:

• Financial Rewards: A basic salary of up to £35,000 per year, supported by structured performance-related pay reviews.
• Work-Life Balance: A standard Monday to Friday schedule, with optional overtime available for those looking to boost their earnings.
• Annual Leave: Generous holiday entitlement.
• Health & Welfare: Company sick pay provisions, a contributory pension scheme, and annual health and wellness vouchers.
• Incentives: An attractive internal employee referral scheme.
• Office Perks: A modern office with excellent transport links, complimentary refreshments, team lunches, and regular paid company socials.
• Career Growth: Clear internal progression pathways and structured cross-training opportunities.

How to Apply

If you are an experienced coordinator looking to progress your career with a thriving, market-leading business, please submit your CV today for immediate consideration.

Location:           Abingdon, Oxfordshire

Hours:                Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays)

Salary:                £28,000 per annum + Monthly Bonus

Contract:          Full-Time, Permanent

About the Opportunity

We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford.

In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs.

This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression.

Key Responsibilities

• Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs.
• Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress.
• Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work.
• Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required.
• Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely.
• Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to.
• Relationship Building: Establishing trust and long-lasting relationships with customers through exceptional, attentive service.

What We Are Looking For

• Industry Experience: Previous experience as a Service Advisor, or within a customer-facing automotive or aftersales environment, is highly preferred.
• Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude.
• Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast-paced environment.
• IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems.
• Licence Requirement: A full UK driving licence is essential for this position.

What the Business Offers

Our client provides a highly supportive, modern, and structured working environment designed to reward dedication and drive:

• Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes.
• Professional Development: Ongoing manufacturer-approved and in-house training programs to enhance your skills.
• Career Progression: Clear pathways for internal promotion and development within a leading national automotive group.
• Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases.
• Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture.

How to Apply

If you are a customer-oriented professional looking to progress your career within a modern and supportive automotive business, please submit your CV for consideration.

Location:           Hemel Hempstead, Hertfordshire

Hours:                Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays)

Salary:                £31,000 per annum + Monthly Bonus

Contract:          Full-Time, Permanent

About the Opportunity

We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford.

In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs.

This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression.

Key Responsibilities

• Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs.
• Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress.
• Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work.
• Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required.
• Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely.
• Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to.
• Relationship Building: Establishing trust and long-lasting relationships with customers through exceptional, attentive service.

What We Are Looking For

• Industry Experience: Previous experience as a Service Advisor, or within a customer-facing automotive or aftersales environment, is highly preferred.
• Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude.
• Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast-paced environment.
• IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems.
• Licence Requirement: A full UK driving licence is essential for this position.

What the Business Offers

Our client provides a highly supportive, modern, and structured working environment designed to reward dedication and drive:

• Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes.
• Professional Development: Ongoing manufacturer-approved and in-house training programs to enhance your skills.
• Career Progression: Clear pathways for internal promotion and development within a leading national automotive group.
• Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases.
• Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture.

How to Apply

If you are a customer-oriented professional looking to progress your career within a modern and supportive automotive business, please submit your CV for consideration.

Location:           Poole, Dorset

Hours:                9:00am – 5:00pm (Monday – Friday)

Salary:                £26,000 – £27,000 per annum (Depending on Experience)

Contract:          Full-time, Permanent

About the Opportunity

We are currently recruiting on behalf of a highly regarded, progressive legal practice based in Poole who are looking to appoint an organised and proactive Commercial Property Paralegal to join their expanding team.

In this pivotal support role, you will work closely with established solicitors, playing a key part in coordinating a diverse range of commercial property transactions from inception to post-completion. This is an exceptional opportunity for a driven legal professional to join a collaborative, growing department that actively champions internal career progression and structured professional development.

Key Responsibilities

Working alongside the specialist legal team, your day-to-day duties will include:

• Transactional Support: Assisting solicitors with commercial property transactions, including acquisitions, disposals, leases, refinances, and development matters.
• Documentation Preparation: Drafting and preparing essential legal documents, including leases, licences, assignments, reports, and completion statements.
• Investigations & Searches: Undertaking detailed title investigations, reviewing Land Registry documentation, and managing property searches and results.
• Registrations & Tax Submissions: Preparing and submitting Land Registry applications and Stamp Duty Land Tax (SDLT) returns accurately.
• Post-Completion Management: Overseeing post-completion administration, managing key deadlines, and maintaining accurate case management records.
• Client & Third-Party Liaison: Communicating professionally with clients, lenders, agents, surveyors, local authorities, and other legal representatives to provide transaction updates.
• Compliance & Risk Management: Conducting client due diligence and anti-money laundering (AML) checks when opening new files, ensuring strict adherence to regulatory requirements and firm policies.
• File Administration: Managing electronic and paper filing systems, assisting with billing processes, and preparing invoices.

What Our Client Is Looking For

To be successful in this position, you should bring a strong administrative foundation within a legal environment alongside a meticulous eye for detail:

• Legal Support Background: Prior experience working within a legal support or paralegal capacity, with a practical understanding of commercial property transactions and procedures.
• Technical Knowledge: Practical familiarity with Land Registry applications, SDLT submissions, and commercial leases.
• Organisational Skills: Outstanding time management capabilities with a proven ability to manage multiple tasks, prioritise busy workloads, and meet strict transactional deadlines.
• Communication & Relationship Building: Excellent written and verbal communication skills, with a professional, client-focused approach.
• Systems Literacy: High proficiency in standard IT applications, Microsoft Office, and legal case management systems.
• Personal Attributes: A reliable, proactive, and collaborative team player who can work productively both independently and as part of a supportive team.

Salary, Benefits & Culture

Our client is committed to fostering a supportive and rewarding environment for their team. Alongside a competitive salary, successful candidates will receive:

• Professional Growth: Access to tailored training, ongoing professional development, and genuine opportunities for career progression within a growing team.
• Convenience & Perks: Free on-site parking at their Poole office, removing the hassle of a daily commute.
• Social & Connection: Regular company-funded social events and team activities to celebrate collective success.

How to Apply

If you are an ambitious paralegal looking to progress your career within a supportive and growing commercial property team, please submit your CV for immediate consideration.

Location:           Poole, Dorset

Hours:                9:00am – 5:00pm (Monday – Friday)

Salary:                £24,000 – £26,000 per annum (Depending on Experience)

Contract:          Full-time, Permanent

About the Opportunity

We are currently recruiting on behalf of a highly regarded, progressive professional services business based in Poole who are looking to appoint a motivated and detail oriented IT Support Technician to join their established team.

In this vital role, you will be key to supporting the daily IT operations, ensuring internal systems run smoothly, and providing efficient, high-quality technical support to colleagues across the business. You will assist with both onsite and remote support, maintaining the organisation’s IT infrastructure in line with operational and compliance requirements.

This is a fantastic opportunity for a dedicated IT professional eager to contribute their expertise in a fast-paced environment while supporting organisational growth through modern technology solutions.

Key Responsibilities

Working as a central part of the IT support function, your day-to-day duties will include:

• Helpdesk Support: Providing responsive IT helpdesk support, troubleshooting software, hardware, phones, and printers.
• Device Deployment: Building, configuring, and deploying PCs, laptops, and other hardware devices.
• Infrastructure & Moves: Managing internal desk moves, including network patching and physical equipment setup.
• Access Administration: Administering user accounts, system profiles, and access permissions.
• Platform Support: Administering and supporting the Microsoft 365 ecosystem, including Exchange, SharePoint, and OneDrive.
• Remote Assistance: Delivering effective remote technical support for users across different company locations.

What Our Client Is Looking For

To succeed in this position, you should bring a strong technical foundation and a proactive, customer-focused approach:

• Professional Experience: At least 1 year of hands-on experience working in an IT Administration or IT Support role.
• Technical Skills: Experience with Microsoft 365 administration alongside a solid understanding of hardware setup, basic networking, and general IT infrastructure.
• Problem Solving: Strong troubleshooting capabilities with a logical approach to resolving technical issues.
• Communication: An excellent telephone manner and strong customer service skills, with the ability to explain technical terms clearly to non-technical users.
• Task Management: The ability to manage multiple tasks, work productively under pressure, and prioritise workloads effectively.
• Travel Requirement: A full UK driving licence and business insurance, as occasional travel between local offices will be required.

Salary, Benefits & Culture

Our client is committed to providing a highly supportive, modern, and collaborative working environment. Alongside a competitive salary, you will receive a comprehensive benefits package:

• Financial Benefits: A competitive salary based on experience, a company pension scheme, and comprehensive life insurance cover.
• Convenience & Comfort: Free on-site parking at their Poole office, making your daily commute straightforward.
• Discounts & Perks: Access to exclusive employee discount schemes.
• Growth & Development: Ongoing opportunities to work with modern technology and develop your technical skills within a growing business.
• Social & Culture: Regular company events and social initiatives to help you connect with the wider team.

How to Apply

If you are a proactive IT support professional looking to take the next step in your career within a supportive and progressive firm, please submit your CV for consideration.

Location:           Ringwood, Hampshire

Hours:                 Monday to Friday 9:00am – 5:00pm

Salary:                £27,000 – £35,000 per annum (D.O.E & qualifications)

Contract:          Full Time, Permanent

Overview

We are seeking a capable and detail-oriented finance professional on behalf of a successful law firm expanding their busy finance team. This role is ideal for someone with solid Legal Cashiering experience and some ATT-level knowledge (fully qualified, part-qualified, or willing to train).

In this varied and hands-on role, you will support day-to-day legal finance activities while contributing directly to the Private Client department with trust accounts and related tax accounts. The firm offers a highly supportive environment with excellent scope for professional growth and study support if required.

Legal Finance Assistant Key Responsibilities

Client Account Management:

• Maintain client account ledgers, process receipts and payments, and ensure accurate posting of financial transactions in line with legal regulations. – Sales Ledgers, purchase ledgers and invoices checking for errors. Year End reporting.

Bank Reconciliations:

• Perform daily and monthly reconciliations of client and office bank accounts, supporting journals and ledger maintenance.

Private Client Tax Support:

• Assist the Private Client department with the preparation and maintenance of trust accounts, inheritance tax tracking, and related tax accounts to meet reporting deadlines. – Did deal with

Reporting & Compliance:

• Assist with VAT returns, month-end processes, and routine financial reporting, ensuring compliance with relevant financial and tax regulations.

Transaction Administration:

• Manage general cashiering duties, including processing CHAPS/BACS payments and resolving financial queries efficiently.

Process Improvement:

• Review financial information to identify discrepancies, resolve queries, and contribute to the development of efficient finance procedures. – Dealt with audit reports and historic reports, identifying, correcting and reconciling any discrepancies.

Key Skills Required

Experience:

• Proven experience in a legal cashier role or a similar mid-level legal finance position.

Qualifications:

• ATT qualified, part-qualified, or able to demonstrate equivalent technical knowledge. Candidates with general accounts experience who are explicitly prepared to take on the ATT qualification will also be considered.

Niche Knowledge:

• Prior experience supporting private client work, including trust accounts or related tax compliance, is highly advantageous.

Technical Skills:

• Confident using accounting/tax software and Excel to manage and analyse data, with exceptional attention to detail.

Organisation:

• Organised, dependable, and able to manage competing deadlines within a fast-paced environment.

Communication:

• A clear communicator who can build effective working relationships with internal colleagues, clients, and external bodies.

To Apply

If you are a finance professional looking for a unique role that combines legal cashiering with specialised tax and trust accounting, please submit your up-to-date CV via the application link.

Location:                          Either Ringwood, Hampshire or Poole, Dorset

Hours:                                Monday – Friday 9:00am – 5:00pm

Salary:                               £55,000 – £65,000 per annum (D.O.E)

Contract:                         Full Time, Permanent

Overview

We are delighted to be working on behalf of a well-established and highly regarded regional law firm to recruit an experienced Property Solicitor with approximately 5 years’ post-qualification experience (PQE). This is a fantastic opportunity to manage a high-quality, mixed caseload of commercial and residential property matters within a progressive and fast-paced practice.

The successful candidate will provide practical, client focused advice to individuals, businesses, investors, and developers, managing transactions from initial instruction through to completion. If you are looking to join an exciting, growing team where your efforts are genuinely valued and financially rewarded, we would love to hear from you.

Property Solicitor Key Responsibilities:

Caseload Management:

• Independently manage a varied, split caseload of commercial and residential property matters, including sales, purchases, leases, transfers, refinances, and landlord and tenant work.

Transaction Delivery:

• Advise clients on freehold and leasehold acquisitions and disposals, lease negotiations, renewals, and associated property documentation.

Drafting & Negotiation:

• Draft, review, and negotiate contracts, leases, transfers, reports on title, and ancillary legal documents.

Due Diligence:

• Conduct thorough due diligence, investigate titles, raise and respond to enquiries, and identify legal and commercial risks.

Stakeholder Liaison:

• Liaise effectively with clients, agents, lenders, brokers, local authorities, and other solicitors to progress matters efficiently.

Compliance & Administration:

• Manage files from instruction to post-completion, ensuring strict deadlines, registration requirements, and SRA/AML compliance obligations are met.

Business Development:

• Support the firm’s growth by maintaining strong client relationships, generating repeat work, and contributing to the firm’s local profile.

Key Skills Required

Qualifications:

• Qualified Solicitor in England and Wales with approximately 5 years’ PQE in both commercial and residential property law.

Technical Knowledge:

• Strong technical understanding of conveyancing practice, landlord and tenant matters, title issues, and property finance.

Autonomy:

• Proven ability to manage a mixed caseload independently with minimal supervision, demonstrating a methodical and organised approach to file handling.

Commercial Awareness:

• The ability to provide pragmatic, solutions-focused legal advice tailored to client objectives and transaction risks.

Communication:

• Excellent communication and interpersonal skills, with a strong commitment to premium client care and building trusted relationships.

Systems Literacy:

• Proficiency in utilising legal case management systems and standard Microsoft Office applications.

To Apply

If you are a driven Property Solicitor ready to take the next step in a supportive, rewarding environment, please submit your up-to-date CV via the application link.

Location:                          Poole, Dorset

Hours:                                Monday to Friday 9:00am – 5:00pm

Salary:                               Up to £25,000 per annum (D.O.E)

Contract:                         Full Time, Permanent

Overview

We are delighted to be working on behalf of a progressive, fast paced legal practice to recruit a proactive and detail oriented Legal Receptionist / Administrator professional for their office in Poole.

This is a fantastic, varied role that bridges the gap between front-of-house excellence and vital legal administration. You will be responsible for supporting a busy team with a varied caseload, acting as the first point of contact for clients, and ensuring the smooth day-to-day operation of the office.

If you are an adaptable administrative professional who enjoys client contact and wants to be part of a forward-thinking firm where your contribution is genuinely valued, we would love to hear from you.

Legal Receptionist / Administrator Key Responsibilities:

Front of House & Reception:

• Acting as the first point of contact for all incoming enquiries, greeting clients warmly, and providing refreshments.
• Screening incoming phone calls, handling enquiries efficiently, and taking detailed, accurate messages.
• Ensuring all client-facing and communal areas are kept immaculately clean and tidy at all times.
• Monitoring and ordering office stationery.

Legal Administration & Support:

• Providing vital support to fee earners, including occasionally generating letters and typing attendance notes using the digital recording and case management systems.
• Handling legal documentation, including photocopying, scanning, and digital filing.
• Assisting with incoming and outgoing mail processing.
• Conducting general administrative duties such as data entry, word processing, establishing new case files, and drafting simple correspondence.
• Assisting with office projects and providing holiday cover within the wider team when required.

Key Skills Required

Exceptional Communication

• Excellent standard of written and spoken English is essential, with the ability to communicate articulately with clients and colleagues alike.

Client Care Excellence

• Strong orientation for quality customer service delivery, displaying tact, patience, and understanding—even when dealing with difficult visitors or working under pressure.

Technical Proficiency

• Good IT skills, especially in Excel, Word, and Outlook, with the ability to quickly learn new software, including legal case management and digital dictation systems.

Attention to Detail

• A high level of accuracy and a methodical approach to data entry, file management, and document processing in a fast-paced environment.

Team Work & Flexibility

• A dependable and collaborative approach, with the ability to work independently, prioritising tasks effectively to ensure the smooth running of the office.

Discretion

• An absolute respect for professional confidentiality and discretion.

To Apply

If you are looking to take the next step in your career with a supportive legal practice that rewards hard work, please submit your up-to-date CV via the application link.

Location:           Poole, Dorset

Hours:                 8:30am – 5:00pm (Monday – Friday and 1 in 3 Saturdays 9:00am – 12:00pm)

Salary:                £25,000 – £28,000 per annum

Contract:           Full time, Permanent

About the Opportunity

We are delighted to be partnering with a highly reputable, market-leading insurance services organisation based in the Poole area, who are looking to appoint an articulate and driven Insurance Advisor to join their thriving team.

Far from being just a standard position, this role offers a transparent, long-term career path within a global business renowned for its exceptional “People First” philosophy. Our client is deeply committed to nurturing talent from the ground up, providing comprehensive hands-on training alongside fully funded, industry-recognised professional qualifications to ensure your continuous corporate progression.

If you are a natural communicator who genuinely enjoys building client relationships, and you are seeking a stable, progressive platform to launch a rewarding career, this is the perfect opportunity.

The Role

Working within a specialist client services division, you will act as a trusted advisor to a diverse and established customer base, ensuring they receive tailored support. Your daily responsibilities will include:

• Customer Engagement: Handling inbound enquiries, building genuine rapport, and understanding specific client requirements.
• Tailored Problem Solving: Assessing individual client needs and crafting custom, bespoke service packages rather than taking a generic approach.
• Account Management: Making mid-term adjustments to existing client accounts, updating records, and issuing essential documentation accurately.
• Financial Support: Handling payments securely, assisting with initial account queries, and contacting customers professionally regarding outstanding balances.
• Team Collaboration: Supporting the wider client services team with essential administration and maintaining a high standard of service delivery.

What Our Client Is Looking For

You do not need a background in insurance to be successful here. Our client values personality, work ethic, and ambition above all else. We are looking for individuals who can demonstrate:

• Excellent Communication: A genuine enjoyment of talking to people, an exceptional telephone manner, and active listening skills.
• A Problem-Solving Mindset: An analytical approach to understanding customer situations and finding creative solutions for unique requirements.
• Ambition & Drive: A strong desire to learn and progress within a business that actively prioritises promotion from within.
• Attention to Detail: The ability to manage administrative tasks, data entry, and client records with high accuracy while maintaining a friendly, helpful tone.

Salary, Benefits & Culture

Our client believes in rewarding dedication with a comprehensive, industry-leading package designed to support your health, career progression, and lifestyle:

• Professional Qualification Support: Comprehensive, structured on-the-job training alongside fully paid and supported professional development courses and industry qualifications.
• Generous Leave: 22 days of annual holiday plus bank holidays, which increases with your length of service.
• Financial Security: A competitive contributory pension scheme, Group Income Protection, and Life Assurance (up to 4x salary).
• Health & Wellbeing: Access to a premium Health Cash Plan, an Employee Assistance Programme (EAP), and corporate discounted gym memberships.
• Lifestyle Perks: Salary sacrifice initiatives, including Cycle to Work, Car Leasing, and Tech purchase schemes, alongside hundreds of high-street retail discounts.
• Exclusive Discounts: Access to heavily discounted, commission-free in-house services and personal solutions.

How to Apply

As our client’s recruitment partner, we are managing applications for this position. If you are looking for a career with genuine professional development, structured progression, and a fantastic team culture, please submit your CV for consideration.

Location:                          Southampton, Hampshire

Hours:                               37.5 hours per week (Shifts between 8:00am – 6:00pm Monday – Friday plus 1 Saturday per month).

Salary:                                Starting at £26,500 per annum

Contract:                          Full Time, Permanent

Customer Service Agent – About the Opportunity:

Are you an empathetic, positive, and driven individual looking for a rewarding customer service career where your efforts are genuinely appreciated?

A fantastic opportunity has arisen for a dedicated Customer Service Agent to join an award-winning consumer finance specialist based in Southampton. This business is dedicated to delivering absolute first-class service. They are proud of their supportive, collaborative, and energetic workplace culture where employee happiness is a priority, and everyone works together to do the right thing for their customers.

The Role:

As a Customer Service Agent, you will act as the key point of contact for customers, ensuring they receive a supportive, professional, and worry-free experience at every stage. Your daily responsibilities will include:

• Multichannel Contact: Engaging with customers professionally via inbound and outbound telephone calls, email correspondence, and SMS.
• Account Management: Proactively managing existing accounts, resolving customer queries, and establishing sustainable, mutually beneficial repayment strategies.
• Vulnerability Support: Confidently supporting customers in vulnerable circumstances, offering empathetic, tailored solutions (full training is provided).
• Database Management: Maintaining accurate, detailed customer records on the business’s state-of-the-art servicing platform.

What We Are Looking For:

To help you succeed, our client provides comprehensive, ongoing industry and company-specific training, alongside dedicated coaching to support your development. We are looking for individuals who can demonstrate:

• Exceptional Communication: Active listeners who can empathise, build trust, and negotiate effectively with customers from all walks of life.
• A Customer-Centric Mindset: A genuine passion for helping others and a desire to deliver service that leaves a lasting positive impression.
• Collaboration: Friendly, reliable team players who thrive in a busy, positive, and close-knit office environment.
• A Growth Mindset: Highly motivated individuals who are eager for feedback, keen to learn, and driven to progress their careers.
• Technical Literacy: Comfort using computer systems and navigating modern database platforms.
• Positive Energy: An enthusiastic, proactive attitude that contributes to a happy and motivated workplace.

Salary, Benefits & Culture:

This business takes pride in recognising and rewarding hard work. Alongside a highly competitive salary, you will benefit from an extensive package, including:

• Performance Bonuses: A bonus scheme based on quality of work, team attitude, and overall business performance.
• Generous Leave: 22 days of annual holiday plus bank holidays, which increases with length of service.
• Comprehensive Protection: Life assurance cover (4x basic salary) and comprehensive dental insurance.
• Lifestyle Benefits: Access to a wide range of employee discounts via a national perks platform, a flexible dress code, and a cycle-to-work scheme.
• Health & Well-being: Dedicated access to free GP services and professional counselling support.
• Career Progression: Robust professional development supported by regular coaching, job-shadowing, monthly 1-to-1 reviews, and clear advancement paths.
• Community & Socials: Optional paid volunteering days through an internal charities committee, alongside regular team socials, summer parties, and quiz nights organized by an active social committee.

How to Apply

If you are looking for a role where you can make a real, positive difference to people’s lives while progressing your career within a supportive, modern environment, please submit your CV for consideration.