77/1 Customer Service Advisor

Full time in Customer service
  • Dorset View on Map
  • Post Date: November 10, 2020
  • Salary: £21,000.00 - £21,000.00 / Monthly
  • Applications 0
  • View(s) 80
Email Job

Job Detail

  • Offered Salary 1000

Job Description

Customer Service Advisor

Location: Christchurch

Salary: £21k + excellent benefits package

An experienced Customer Service Advisor is required for a well-established company in Christchurch. As part of the Customer Service Advisor team, you will be providing excellent customer support whilst processing consumer queries and general enquiries.

Duties and Responsibilities include:

  • Responsible for specific customer service-related enquiries, efficiently and professionally
  • Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
  • You will solve customer queries and complaints as they arise, delivering great service levels
  • You will resolve complex customer issues by applying initiative to achieve the best possible outcome for the customer
  • You will build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together
  • You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be

Experience and Knowledge:

  • A minimum of 12 months experience in a fast-paced customer service environment is essential
  • Good general standard of education including Maths and English
  • The ability to use Excel to a basic level in order to capture enquiries and complaints
  • The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
  • Attention to detail to ensure that work is completed accurately and within our standard operating procedures

Salary and Benefits:

  • Salary of £21,000 per annum
  • Monday – Friday 8.00 am – 5.00 pm
  • Parking
  • Development opportunities

The Customer Service Advisor position would suit candidates who have experience working in a commercial customer support role and able to communicate a clear understanding of the clients’ needs

Other jobs you may like

99 Holdenhurst Road
Bournemouth
Dorset
BH8 8DY

Phone    01202 296 322
E-Mail    hello@talentsure.co.uk
Web    www.talentsure.co.uk

NEWSLETTER

Enter your email address to receive our newsletter.

© Copyright 2019 All Rights Reserved | Company number: 08780011 | VAT number: 324 0786 13

| Privacy Notice | Site Designed & Developed by Rubix.