ASSISTANCE SUPPORT CASE MANAGER

Full time
  • Post Date: July 7, 2022
  • Salary: £19,500.00 - £19,500.00 / Monthly
  • Applications 0
  • View(s) 57
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Job Detail

  • Offered Salary 1000

Job Description

Assistance Support Case Manager

Chichester (Funtington) (Remote working maybe considered)

Salary: £19,500

Hours: Monday to Friday (9am – 5pm)

Our client is seeking talented customer focused, professionals to join their ever-growing business within the travel industry. In return our client offers a great working atmosphere with amazing company benefits.

The role will involve:

  • Managing customer communications via multiple channels, phone, email, fax and text in a professional, empathetic manner
  • Provide regular updates on current claims being processed, managing all expectations
  • Prioritising task loads to meet company service level agreements
  • Reacting to changes as and when they happen, requesting more information from the customer if required
  • Recognising customer dissatisfaction and acting appropriately to resolve
  • Use in house systems to maintain up to date and accurate customer records
  • Adhere to all company policies and procedures in place for the protection of customers and staff

To be successful in this role ideally you will have the following skills:

  • Meticulous attention to detail
  • Be naturally customer focused
  • Have a proactive, positive attitude
  • Ability to prioritise and manage own workload
  • Strong communication skills across all levels

The good bit – Company benefits

  • Incremental Holiday – Increasing with length of service from 28 days to 38 days, including Bank Holidays.
  • Annual performance bonus dependent on company performance and achieving personal objectives.
  • Incremental salary scales
  • Contributory pension scheme
  • Additional Holiday Purchase Scheme
  • Death In Service Benefit
  • Holiday Travel Insurance
  • Staff canteen – free tea and coffee available throughout the day with free internet access points for personal use during breaks.
  • Childcare Vouchers
  • Cycle to Work Scheme
  • Staff Incentive Payment
  • Discounted Events
  • Employee Assistance Programme

Apply for more information and to talk next steps!

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