Claims Advisor (215/3)

Full time in Customer service
  • Dorset View on Map
  • Post Date: May 25, 2021
  • Salary: £18,000.00 - £19,500.00 / Monthly
  • Applications 0
  • View(s) 249
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Job Detail

  • Offered Salary 1000

Job Description

Claims Advisor

Location: Verwood, Dorset

Hours: 38 ½ hours per week

Salary: £18,000 – £19,500 per annum

Are you driven by providing an excellent customer experience?  If so, our client, a well-known and leading business in their sector, are looking for a customer focussed individual to join their successful Hire team.

As a Claims Advisor, your will be require to make prompt contact with customer that have been referred to our clients, gather all required information regarding the claim to make a judgement on the viability of the claim. You will also be responsible for making judgment calls on claim liability and analysing recovery prospects and risk to the business.

Main Responsibilities:

  • Accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events.
  • Strictly adhere to company data protection policy and work towards individual targets.
  • Satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions.
  • Liaise with third party insurers, witnesses, repairers, and other interested parties as necessary to fully validate claim.
  • Utilise systems, industry tools and publicly available web-based resources as necessary to fully validate claim.
  • Make a judgement call between retaining the claim with the CFR and proceeding with hire arrangements or referring the claim to the Pending Hire Team and/or team senior/manager.
  • Identify non-viable claims and refer to team senior and/or manager for rejection authorisation.
  • Provide referrers and customers with regular updates on progress of claim.

In order to be successful in this role, you need to have:

  • Good level of Education-GCSE level or equivalent
  • Customer service experience
  • Previous phone based experience (desirable but not essential)
  • Strong computer literacy
  • Good communication skills
  • Confidence to follow own judgement
  • Organisation skills
  • Accuracy skills
  • Works well as part of a team
  • Target driven

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of benefits, and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation, please APPLY NOW.


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