Claims Consultant

Full time in Customer service
  • Hampshire View on Map
  • Post Date: January 21, 2022
  • Salary: £18,700.00 - £23,000.00 / Monthly
  • Applications 0
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Job Detail

  • Offered Salary 1000

Job Description

Customer Service Consultant – Claims

Location: Eastleigh, Hampshire (Mix of work from home and office based)

Salary: £18,700 per annum (rising to £23,000 at 30 months) + £1,000 signing on bonus in first 2 months

Hours: 37 ½ hours per week

Our client, a highly reputable and fantastic company to work for, are currently recruiting Claims Handlers to join their well-established team.

As a Customer Service Consultant working within the Claims team, you will help customers who have suffered losses or damage to their home.

You will need to have a positive telephone manner and provide excellent customer service when liaising with Policy Holders and relevant third parties to provide a high-quality claims service.

Main Responsibilities as Customer Service Consultant – Claims:

  • Deal with new and existing Household claims ensuring the customer’s requirements and expectations are met and understood.
  • Make informed decisions regarding paying and rejecting claims.
  • Ensure that claims are handled in the correct technical manner, in accordance with policies and procedures.
  • Use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation.
  • Take ownership of complaints and record details accurately and resolve where possible in line with company policy.
  • Compliance with all company and Industry regulations.
  • Ensuring you are treating customers fairly and acting in a professional manner.


In order to be successful in this role, you will need to have the following:

  • Ability to multitask and prioritise your own workload.
  • An investigative mind with strong attention to detail and accuracy
  • Excellent communication skills written and verbal
  • Positive attitude with a flexible and resilient approach to change.
  • Computer literate with the ability to learn new systems.
  • Ability to demonstrate a high standard of customer service.
  • Ability to work under pressure.
  • Ability to use own initiative and work on your own and as part of a team


In exchange for your hard work and commitment, our client offers the following:

  •  A competitive pension for which our client will pay twice the amount.
  • Generous amount of holidays with the option to buy up to 10 additional days.
  • Regular salary reviews
  • Discretionary annual bonus based on personal and company performance
  • Life assurance of 4 x salary with the option to flex up
  • Return to work programme scheme
  • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner
  • Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more


So if you are looking to join a company where you will be rewarded for your hard work, apply today!

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