Job Detail
Job Description
Claims Customer Support Handler
Location – Eastleigh, Hampshire (Hybrid Working)
Salary – £24,100 per annum (increasing to £25,600 within 18 months)
Hours – 37 ½ hours per week, shifts between Monday – Friday Monday – Friday 8.00am – 7.00pm, with one in 3 Saturdays 9.00am – 5.00pm
Are you ready to be the reassuring voice for customers about their Motor claim? Join a growing team in Eastleigh as a Claims Customer Support Handler. No prior insurance experience necessary – just bring your eagerness to learn and enthusiasm for customer service.
Our client is seeking compassionate and resilient individuals to work closely with customers who’ve been involved in a motor accident with a policyholders, providing support and guidance to help them through the claims process.
Main Responsibilities:
- Contact customers to offer assistance following a motor accident
- Use your excellent communication skills to guide customers through the claims process
- Build strong relationships with third-party suppliers to expedite claim settlements
- Make informed decisions to control costs while prioritising customer satisfaction
- Thrive in a fast-paced environment, problem-solving effectively
Skills/Experience required:
- A genuine desire to help people
- Strong communication and interpersonal skills
- The ability to influence and persuade others
- Excellent time management and organisational abilities
- A positive and adaptable attitude
- Previous customer service experience
In exchange for your hard work and commitment, our client offers the following amazing benefits:
- A competitive pension for which our client will pay twice the amount.
- Generous amount of holidays with the option to buy up to 10 additional days.
- Regular salary reviews
- Discretionary annual bonus based on personal and company performance
- Life assurance of 4 x salary with the option to flex up
- Return to work programme scheme
- Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers
- Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
So, if you are looking to join a company where you will be rewarded for your hard work, apply today!
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