Job Detail
Job Description
Customer Renewals Administrator
Salary: Up to £28,000 per annum (DOE) + Commission
Location: Bournemouth/Poole area
Hours: 37 ½ hours per week, Monday – Friday –9.00am- 5.15pm (1 every 4 weeks – Saturday 9.30am -12.30pm)
Contract: Full Time, Permanent
Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.
Working as a Retention Administrator, your role is to assist in the renewals process for existing policy holders in the household Insurance market.
In this administrative position, you will manage a portfolio of customers whilst working with Insurers and customers to ensure continued retention of existing business by ensuring all relevant paperwork is current and provided to customers.
Main Responsibilities:
- Managing clients within the retention cycle
- Making outbound calls to existing customers to discuss their upcoming renewal
- Adherence to the requirements laid out by the FCA in terms of compliance and customer risk
- Build relationships with 3rd party Insurers and Underwriters
- Providing first class customer service through advice and expertise
In order to be successful in this Retentions role, our client is looking for someone who has:
- Excellent communication skills
- Good attention to detail and administrative skills
- You have amazing problem-solving skills –you will need to come up with tailor made solutions as our client doesn’t have a “one size fits all” approach for their customers
- Professional and ambitious
- A great team-player
In return for your hard work and commitment, our client offers fantastic benefits including:
- 25 days holiday, increasing to 27 days through service (plus bank holidays)
- Access to a Healthcare Cashplan, which gives you access to lots of different benefits
- Excellent training and development schemes with accelerated career progression
- Company funded CII professional qualification
- Enhanced maternity and paternity policies
- Cycle to work loan scheme
- Discount on gym membership across the UK
- Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
- Access to hundreds of high street retailer discounts
- Employee Assistance Programme
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