Customer Service Administrator  

Location:                          Poole, Dorset

Hours:                                Full-Time (Shifts between Monday – Friday 8:30am – 5pm + Saturday 9am – 12pm)

Salary:                               £26,000 per annum

Customer Service Administrator Role Overview:

We are working with the world’s largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team.

This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we’re looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry-recognised qualifications.

Key Responsibilities:

This isn’t a ‘one-size-fits-all’ call centre role. You will be responsible for building deep, trust-based relationships and providing tailor-made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks:

Client Management & Support:

• Handling around 40 inbound customer calls per day, providing clear and supportive assistance.
• Assisting with insurance claims and policy queries.
• Making necessary adjustments to policies and updating customer records.
• Taking payments and issuing insurance documents.

Relationship Builder:

• You’ll spend time talking to people, listening carefully, and building genuine rapport to truly understand their unique requirements.

Problem Solver:

• Every client is unique, and you’ll use your sharp problem-solving skills to craft bespoke solutions, moving away from standardised, templated sales.

Administrative & Collections Support:

• Checking for payment defaults and contacting customers to arrange payment.
• Supporting the specialist taxi insurance team with admin and customer service tasks.

About You:

We are looking for individuals with an entrepreneurial mindset and the desire to succeed. You might currently be in a retail, hospitality, or sales role and are ready to transition your excellent people skills into a professional career.

You must be:

• Ambitious – Every single person in a leadership position within this team started as an Customer Service Administrator. If you have the desire to succeed, we will provide the tools to get you there.
• Relationship-Focused – You enjoy conversations and value getting to know your clients.
• Passionate – A genuine interest in the products you sell, whether it’s high-value items or specialist vehicles, is key to building quick rapport and trust.
• Career-Driven – You see this as a long-term career path, not just a temporary job.

Here’s some of the benefits our client provides:

You will be joining a highly successful, people-first culture where your contribution is recognised and valued.

• Holidays: 22 days of annual leave (plus bank holidays), increasing with length of service.
• Career Support: Full support for industry qualifications, on-site training, workshops, and coaching.
• Financial Protection: A robust package including Life Assurance (up to 4x salary), Income Protection (up to 5 years of guaranteed income in case of illness/injury), and a Contributory Pension Scheme.
• Lifestyle Benefits: Access to a host of flexible benefits, including discounted gym membership, salary sacrifice schemes (e.g., Cycle to Work, Car leasing), a Healthcare Cashplan, and hundreds of high-street retailer discounts.

This is a chance to join a business that puts its employees first, nurturing a culture of collaboration, innovation, and independence. If you’re ready to grow your sales career with a global leader, apply today!