Customer Service Advisor (215/1)

Full time in Customer service
  • Dorset View on Map
  • Post Date: May 25, 2021
  • Salary: £17,850.00 - £17,850.00 / Monthly
  • Applications 0
  • View(s) 86
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Job Detail

  • Offered Salary 1000

Job Description

Customer Service Advisor

Location: Verwood, Dorset

Hours: 38 ½ hours per week

Salary: £17,850 per annum

Are you driven by providing an excellent customer experience?  If so, our client, a well-known and leading business in their sector, are looking for a customer focussed individual to join their successful Hire team.

As a Customer Service Advisor, you will be the primary point of contact for customers, delivering a high quality and effective service by ensuring processes are followed, resulting in a smooth and professional customer journey.

Main Responsibilities:

  • To handle enquiries from start to finish for customers, ensuring that all requirements are met, if not exceeded.
  • Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems
  • To satisfy company security requirements in respect of client identification and fraud detection, ensuring team leaders and/or managers are notified of any suspicions.
  • Manage each case through to a satisfactory conclusion
  • Accurately work within agreed procedures to ensure all required information is taken and recorded and in certain cases authorised by the insurer.
  • Accurately and efficiently administer all relevant paperwork
  • Build rapport with customers and referrers, communicating effectively to correctly identify client needs.
  • Work within agreed service level agreements and achieve monthly targets
  • Be able to resolve customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner.
  • Contribute/assist in championing the need for continuous improvement, seeking to improve processes and efficiencies.

In order to be successful in this customer service role, you must have:

  • Previous experience within a customer service role
  • Excellent communication and organisation skills
  • Very good attention to detail
  • Confident, Team player and Target Driven

 

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a huge range of benefits, and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW.

 

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