Job Detail
Job Description
Customer Service Advisor
Location: Christchurch, Dorset
Hours: Shifts Between Monday & Sunday 7am – 9pm
Salary: £26,210 pr annum (Increasing to £30,300 per annum)
The Opportunity
Are you a compassionate communicator looking to start a rewarding career within a global professional services firm? We are representing a highly prestigious client who was a finalist in the 2025 Personnel Today Awards for their exceptional workplace culture.
This is not just a customer service role; it is a foundational position designed to teach you the business from the ground up, serving as a direct stepping stone into a career within Insurance.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers needing to declare pre-existing medical conditions for their insurance policies. You will play a vital role in ensuring travellers have the correct protection before they head abroad.
Key Responsibilities:
- Conducting comprehensive medical risk assessments using a bespoke automated system.
- Evaluating levels of medical cover based on customer declarations.
- Maintaining accurate and detailed documentation of all findings.
- Ensuring strict customer confidentiality and data protection.
- Providing a high level of empathy and support to customers during the declaration process.
Why Join This Team?
Our client is renowned for a “wellbeing-first” approach and offers a supportive environment where you can truly thrive:
- Career Growth: Access to professional certifications, leadership training, and clear internal promotion pathways.
- Wellbeing: A dedicated “Wellbeing Champions” scheme and access to mental health support forums.
- Fantastic Benefits: 28 days holiday (with an incremental plan), a Free Health Cash Plan (worth £1,700 p/a), high-street rewards, and free travel insurance.
- Flexible Shifts: Once trained, shifts are rostered 5 weeks in advance. You will work 1 in 3 weekends with a day off in lieu provided.
- Hybrid Working: Following a successful probation period, you can move to a hybrid model (3 days in the office / 2 days from home).
- Our client offers a transparent pay structure with clear milestones for increases
What We Are Looking For
- Communication: Excellent interpersonal skills with natural empathy.
- Tech-Savvy: High level of competency in using computers and navigating bespoke systems.
- Precision: The ability to record data accurately and efficiently under pressure.
- Experience: Previous customer service experience is helpful but not essential, as full training is provided.
