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Job Detail

  • Offered Salary 1000

Job Description

Customer Service – Motor Claims Handler

​Location – Bournemouth (Hybrid Working)

Salary – £24,100 per annum (increasing to £25,600 within 18 months)

Hours – 37 ½ hours per week, 5 days per week or part time full days available (between Monday – Friday 8.00am – 9.00pm, Saturday – Sunday 9.00am – 5.00pm)

Are you ready to be the reassuring voice our client’s customers rely on? Join our client as they grow their team in Bournemouth as a Motor Claims Customer Service Advisor. No prior insurance experience necessary – just bring your eagerness to learn and enthusiasm for customer service.

Our client offers a balanced work-life schedule with a 37 ½ hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.

Main Responsibilities:

  • Guide customers through their policy coverage to ensure they fully understand their benefits.
  • Provide a stress-free experience by addressing customer concerns with clarity and empathy.
  • Assist in creating new claims and ensure thorough understanding of customer needs.
  • Handle enquiries from brokers and partners to ensure continuous progress.
  • Ensure accurate processing of claims with comprehensive training provided.
  • Manage challenging calls professionally and efficiently.
  • Deliver outstanding customer service, prioritising customer satisfaction.
  • Identify potential fraud indicators and make informed decisions through effective questioning techniques.
  • Maintain consistently high standards in handling calls.

To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:

  • Prior customer service experience preferred but not required; we prioritise attitude and potential.
  • Passion for delivering exceptional customer experiences.
  • Resilience to handle tough situations with a positive outlook.
  • Strong verbal and written communication skills, with an ability to simplify complex concepts.
  • Eagerness to learn in a fast-paced environment.
  • Team player mindset, thriving in collaborative environments.
  • Can-do attitude with a commitment to fostering an inclusive team culture.

In exchange for your hard work and commitment, our client offers the following amazing benefits:

  •  A competitive pension for which our client will pay twice the amount.
  • Generous amount of holidays with the option to buy up to 10 additional days.
  • Regular salary reviews
  • Discretionary annual bonus based on personal and company performance
  • Life assurance of 4 x salary with the option to flex up
  • Return to work programme scheme
  • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner
  • Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more


So, if you are looking to join a company where you will be rewarded for your hard work, apply today!

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