Customer Service Representative

Full time Temporary in Customer service Email Job

Job Detail

  • Offered Salary 1000

Job Description

Customer Service Representative

Location:             Christchurch, Dorset

Pay:                       £12 – £18 per hour (dependent on shift)

Hours:                  Day and Night Shifts Available (discuss at registration stage)

Our client is a technology led business resilience and travel risk solutions company offering 24/7, 365 days a year global assistance to travellers of our clients. They are looking for passionate customer service professionals to join their team on contract basis with a view to becoming permanent.

As a Customer Service Representative, you will be providing travel logistical support for our client travellers who have been impacted by travel issues.

Main Responsibilities:

  • Provide first class initial response and assistance to client situations across the globe following dedicated standard operational procedures.
  • Effectively manage all logistical elements of the case ensuring communication with travellers, students and their families, team leaders, third party providers and your colleagues alike for case handover
  • Accurately record data and relevant details of the incident/case on the Case Management System
  • React appropriately to client situations, using tact and empathy
  • Inbound and outbound customer service calls
  • Proactively responding to inbound emails and case management tasks
  • Extending and / or booking hotels, flights, transportation (working with third party providers)
  • Accurately updating case history and spreadsheets within the case management system
  • Familiarise yourself with our client needs and day to day requirements
  • Coordinate medical treatment abroad with the clinical team members, where required
  • Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7
  • Know when to escalate issues, risks, ideas to ensure business effectiveness
  • Provide ad-hoc support to the broader team and any other duties as reasonably requested by management

In order to be successful as a Customer Service Representative, you will require:

  • Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of the business
  • Have excellent attention to detail
  • Be able to work within a fast paced and agile environment
  • Be able to handle situations while staying calm and acting professionally
  • Able to operate and prioritise tasks within a changing and fast-moving environment
  • Self-motivated and able to work on your own initiative
  • Professional and confident to clients and suppliers at all times
  • Proficient in MS Office, particularly Excel and Outlook
  • Able to learn and work with new systems

So, if you are looking for a fantastic company where you can provide support and guidance to customers in need, APPLY TODAY!

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