Full time in Administration , in Management
  • Dorset View on Map
  • Post Date: November 17, 2021
  • Salary: £30,000.00 - £40,000.00 / Monthly
  • Applications 0
  • View(s) 69
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Job Detail

  • Offered Salary 1000

Job Description

Service Delivery & Operational Finance Manager

Location: Bournemouth

Hours: Full-time, Monday – Friday, 08:30 – 17:30 with hour lunch, start & end time +/- 30 mins.

Salary: £30,000 – £40,000 per annum Dependent on Experience

Our client is a highly reputable Digital Agency in Bournemouth, are looking for an experienced Office Manager to join their successful team. This role will be supporting the CEO and other Directors to manage the service delivery and support operations administration processes and to evolve them to align with how the business has grown and continues to grow. This includes sales administration, client hours retainer management, service helpdesk administration, finance administration and bookkeeping.

Main Responsibilities:

  • Managing team providing helpdesk administration and support responses
  • Managing triaging and release planning of ongoing retainer work and smaller project work
  • Supporting triaging and delivery process for sales support & proposal responses
  • Resourcing requests for sales support, retainers and triaged service delivery requirements
  • Maintaining retainer spreadsheets for work delivered for clients
  • Maintaining client work in progress spreadsheets for larger programs of work
  • Manage client Content Management System license renewals and invoicing
  • Support client and team Content Management System user administration
  • Supporting maintenance of closed and forecasted sales figures
  • Supporting forward workbook understanding and capacity planning
  • Monitoring project commercial hours and performance
  • Client invoice scheduling, invoice generation based on competency splits to inform analysis and follow up collection management
  • Development and management of balance scorecard for operational performance monitoring
  • Evolving operational finance processes to enable management information and work balance
  • Support Infrastructure & Business Systems Manager with employee security administration
  • Make sure new employees are fully inducted and have all the equipment and training they need
  • Managing team equipment issuing, kit renewal, licensing and return of computer equipment
  • HR record keeping, such as maintenance of Sickness and Holiday records
  • Keep Health & Safety policy and employee understanding up to date


In order to be successful in this Office Management role, you need to have:

  • Computer literate and analytical individual
  • Confident with numbers and administration in Microsoft Excel spreadsheets.
  • Accountancy and bookkeeping experience valuable but not essential
  • Experience of digital agency support and operations valuable but not essential
  • Professional person who understands the importance and sensitivity of confidential customer, financial and HR information.


In return for your hard work and commitment, our clients offers fantastic benefits including:

  • Competitive rates of pay with opportunities for progression
  • Holiday allowance of 20 days plus bank holidays, plus an extra holiday day per year of service up to an extra 5 days holiday
  • Bournemouth town centre office in the creative space that is THIS Workspace
  • Simply Health Cash Plan
  • Pension
  • Social evenings and team days


So if you are looking to further your career with a great company, APPLY TODAY!

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