Quality Assurance Associate

Full time Email Job

Job Detail

  • Offered Salary 1000

Job Description

Quality Assurance Associate

Location: Southampton

Salary: Negotiable DOE

Hours: 37 ½ hours per week – Monday to Friday

Our client is an award-winning fintech. They are passionate about customer service and proud and humbled that they have an ‘Excellent’ Trustpilot score of 4.9. They have won many industry awards, such as the ‘’Consumer Credit Awards’’ award for ‘Best Personal Loan Provider’ in 2017, 2018,2019 and 2021 and the Lending Awards’ ‘Customer Service Excellence – Alternative Lending’ award in 2019. In addition, they have just won the ‘’Treating Customers Fairly Champion’’ award in the Consumer Credit Awards this year.

As a result of continued and successful growth, our client is now recruiting for a Quality Assurance Associate to join their friendly and professional team. Working under the direction of the Risk Operations Manager, the Quality Assurance Associate will play a key role in building and developing this new function and will be the primary owner of refining and managing the ongoing quality assurance processes.

Main Responsibilities:

  • Conduct regular quality audits, including call listening, across all Operations areas and the Servicing function
  • Monitor and feedback on individual and team quality metrics through both informal communications and structured reports, produce detailed regular quality reports for Operations management; liaise with the credit analyst team to produce company level reports for the Senior Management Team
  • Work with all Operations areas on action plans to improve quality
  • Monitor control effectiveness and make recommendations for improvement
  • Suggest and implement process improvements, gaining buy in from all stakeholders
  • Encourage continuous improvement in all areas of the operation including processes, training, communication and quality

Skills and Experience needed:

  • Excellent attention to detail
  • Strong written and verbal communications skills
  • The highest level of integrity
  • Report writing experience
  • Previous experience of working within a consumer lending environment or other financial services
  • Previous quality assurance experience
  • Excellent stakeholder management skills with the ability to work with all levels/functions of the business both junior and senior members of staff

In return for your hard work and commitment, our client offers fantastic benefits, including:

  • Pension Scheme
  • Bonus
  • Life Cover (4x basic salary
  • 22 days holiday (rising by one day after each completed year of service to up to a total of 25 days per annum)
  • Discounts across well-known retailers and restaurants

So, if you want to find out more, APPLY TODAY!


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