Retentions Advisor

Full time in Customer service
  • Dorset View on Map
  • Post Date: April 4, 2022
  • Salary: £24,000.00 - £25,000.00 / Monthly
  • Applications 0
  • View(s) 198
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Job Detail

  • Offered Salary 1000

Job Description

Retentions Advisor

Salary: £24,000 – £25,000 per annum

Location: Bournemouth/Poole area

Hours: 40 hours per week

Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.

Working as a Retention Advisor, your role is to retain existing policy holders in the non-standard and high-risk household Insurance market.

In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements.

Main Responsibilities:

  • Managing clients within the retention cycle
  • Making outbound calls to existing customers to discuss their upcoming renewal
  • Adherence to the requirements laid out by the FCA in terms of compliance and customer risk
  • Build relationships with 3rd party Insurers and Underwriters
  • Upselling additional products, seek cross sale and referral opportunities where applicable
  • Providing first class customer service through advice and expertise

In order to be successful in this Retentions role, our client is looking for someone who has:

  • Excellent attention to detail and strong administrative abilities
  • Previous experience of working in Insurance or Broking would be beneficial
  • Highly professional and a confident approach to telephone work
  • Strong negotiation skills
  • Ability to work in a team environment

In return for your hard work and commitment, our client offers fantastic benefits including:

  • £24,000 base salary, moving to £25,000 on successful completion of probation (OTE year 1, 28-30k)
  • Team targeted monthly bonus
  • Regular Incentives
  • Flexible working options
  • Holiday entitlement 25 days plus bank holidays
  • 5% Pension contribution
  • Group life assurance
  • Group income protection
  • Employee assistance program
  • Critical illness cover

 

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