Service Centre Administrator

Full time in Administration
  • Dorset View on Map
  • Post Date: December 8, 2021
  • Salary: £18,500.00 - £18,700.00 / Monthly
  • Applications 0
  • View(s) 179
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Job Detail

  • Offered Salary 1000

Job Description

Service Centre Administrator

Pay: £9.59 per hour

Location: Bournemouth

Hours: 37 ½ hours per week Monday – Friday (1 in 6 Saturdays per week with day off in the week)

Contract: 6 month contract

Some of the perks include: On Site Parking, work from home options, great team environment, and many more!

Our highly reputable client in Bournemouth is looking for passionate Customer Administrators to join their fast paced and friendly Service Centre Team.

As a Service Centre Administrator, it is your role to make insurance easy for customers, to support Customers through the effective and timely administration of customer policies including owning problems, addressing feedback and resolving complaints.

Main Responsibilities:

  • Service customer policies and income activity, also support sales and retention activity in a professional, courteous and competent manner via all channels including post, email, telephone and web chat.
  • Meet and exceed customers’ policy servicing requirements at first point of contact.
  • Resolve customer queries and dissatisfaction and correctly advise and resolve underwriting and policy queries.
  • Post distribution and print fulfilment activities to agreed SLAs
  • Adhere to FCA Compliance legislation as per Company policies.
  • Adhere to Company policies and procedures, e.g. GDPR, Complaint Handling.
  • Ensure effective and consistent communication within the team, and all relevant areas of the business.

 

In order to be successful in this Administration role, you will need to be:

  • Results Driven – committed to achieving and exceeding set measures through service skills.
  • Customer focused – skilled at ensuring every customer contact adds value and is a positive experience. Previous experience of working in a customer-facing regulated environment.
  • Communication skills – able to use excellent verbal & written communication skills to respond to customer queries.
  • Attention to detail – to be able to accurately gather and appropriately use information on customer contacts and transactions whilst following company procedures.
  • Technologically literate – Telephony and system skills, including use of policy administration systems and Microsoft office software including Word and Excel.
  • Typing/data input skills

 

So if you are interested in finding out more about this opportunity, APPLY TODAY!

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