Job Detail
Job Description
Swiss Speaking Customer Engagement Advisor
Salary: £28,000 – £32,000 per annum (DOE)
Location: Canary Wharf, London (Hybrid Working)
Shifts: Monday to Friday 8.00am – 4.00pm or 8.30am – 4.30pm
Are you passionate about providing exceptional customer service? Join our client, a global leader in consumer support, and work on a hybrid basis with their European team to support customers.
Main Responsibilities:
- Provide top-tier support: Answer customer enquiries and resolve issues via email and social media.
- Collaborate with experts: Work closely with different teams of experienced customer support professionals.
- Grow your skills: Learn from industry leaders and contribute to service improvement initiatives.
Skills/Experience Required:
- Fluent in Swiss German: A must-have for effective communication with customers.
- Experienced in customer support: Proven track record of delivering excellent service.
- Passionate about customer satisfaction: Committed to exceeding customer expectations.
- Detail-oriented and organized: Able to manage multiple tasks efficiently.
- A team player: Thrives in a collaborative and supportive environment.
In return for your hard work and commitment, our clients offers fantastic benefits, including:
- A fun and sociable team environment working culture
- Pension Scheme
- Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
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