Operations Coordinator – Logistics & Service Delivery

Location:                          Ringwood, Hampshire

Hours:                               Monday – Thursday 8am – 5.30pm, Friday 8am – 4pm and Saturday 8am – 3pm (Saturdays are 1in2 and with time off in lieu)

Contract:                         Full Time, Permanent

Salary:                               Up to £29,000 D.O.E

The Opportunity

Are you a natural problem-solver who thrives in a fast-paced, high-pressure environment? Our client, a leading and rapidly expanding drainage services provider in the South of the UK, is looking for a dynamic Operations Coordinator to join their vibrant team in Ringwood.

This isn’t just an admin role; it is the “engine room” of the business. You will be responsible for the logistical puzzle of coordinating field engineers, managing emergency call-outs, and ensuring that every customer receives a five-star service experience.

The Day-to-Day

As the central link between the office and the field, your responsibilities will include:

• Expert Scheduling: Managing the daily diaries of a team of engineers, prioritising emergency drainage works while maintaining scheduled maintenance appointments.
• Route Optimisation: Planning efficient routes across Hampshire and the South to ensure engineers spend more time on-site and less time in traffic.
• Customer Liaison: Acting as the primary point of contact for clients, providing real-time updates on engineer ETAs and resolving any logistical hurdles.
• Problem Solving: Rapidly re-routing resources to handle urgent, time-critical tasks without disrupting the wider schedule.
• Operational Support: Ensuring engineers have the correct equipment and information to complete jobs successfully the first time.

What We’re Looking For

We need a candidate who is organised, methodical, and possesses a “can-do” attitude. You might come from a recruitment, logistics, or fast-paced customer service background.

• Logistics-Minded: You enjoy the challenge of coordinating multiple moving parts and can think three steps ahead.
• Resilient: You remain calm and professional, even when the phone is ringing and the schedule is changing.
• Communication Pro: You can build rapport quickly with both technical field staff and high-end corporate clients.
• Geographical Knowledge: A good understanding of the local geography (Hampshire, Dorset, Wiltshire) is a distinct advantage.
• Tech Savvy: You are comfortable picking up new CRM systems and scheduling software quickly.

The Rewards

Our client is known for its close-knit, supportive culture and commitment to employee growth.

• Competitive Salary: Up to £29,000 depending on your operational experience.
• Career Progression: Excellent opportunities for ongoing training and professional development.
• Work-Life Balance: Generous “time off in lieu” for Saturday shifts and an earlier finish on Fridays.
• Culture: Regular team social events and a modern, vibrant working environment.

Ready to take the next step?

If you are an organised professional looking for a rewarding role in a growing business, we want to hear from you.

Apply now to be considered for this exciting opportunity.