Job Detail
Job Description
Customer Service Executive / Scheduling Assistant
Location: Ringwood, Hampshire
Salary: £30,000 per annum, plus bonus
Hours: Monday – Friday between 7.30am – 5.30pm
Contract: Full Time, Permanent
Are you an experienced customer service professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you!
They are looking for a Customer Service / Scheduling professional to join their expanding team. Their continued success in their industry means exciting opportunities for employees!
As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues.
Main Responsibilities:
- Provide excellent customer service in a fast-paced environment.
- Dealing with enquiries from customers via incoming calls/email/webchat.
- Managing multiple tasks, i.e. multiple web chat conversations at the same time
- Diary management / scheduling appointments.
- Speaking with Drainage Engineers to arrange the callout to the customer.
In order to be successful in this role, you need to have the following skills/experience:
- Previous experience working within a fast paced customer service environment.
- Some previous experience in scheduling appointments or managing diaries for Engineer callouts.
- Background working as a tradesman or dealing with tradesman.
- Excellent organisational and communication skills.
- Self-sufficient and proactive.
So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!
