All in Customer service Email Job

Job Detail

  • Offered Salary 1000

Job Description

German / English Speaking Customer Support Consultant

Location: Ringwood, Hampshire (Hybrid Working)

Basic Salary: £24,960 – £28,360 (OTE)

Hours of work: 40 hours per week (Shifts between Monday – Saturday 8.00am – 8.00pm)

This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.

Main Responsibilities:

  • To answer the phone promptly and professionally when required.
  • To respond to emails and live chat promptly and professionally.
  • To work closely with the Team Leader to ensure client expectations are met.
  • To display a professional manner to clients at all times, whether in person, by phone
    or in writing.
  • To continually look for ways to improve performance.
  • To be well organised, professional and reliable.
  • To work flexibly between the hours of 8am and 8pm, Monday – Saturday.
  • To demonstrate a willingness to learn and have fun at work!

Skills and experience required:

  • German and English written and verbal communication essential
  • Excellent telephone manner
  • Excellent numeracy and literacy
  • Excellent customer service skills
  • Good analytical, decision making and problem solving abilities
  • Previous call centre/back office experience (desirable)

In return our client offers:

  • A fun and sociable team environment working culture
  • 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
  • Pension Scheme with Standard Life
  • Life Insurance
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Free car parking
  • Cycle to work scheme

So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!

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